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PRIVACY POLICY
Santhigiri Ayurveda and Siddha Hospital ("Hospital", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our patients, website visitors, customers, and other stakeholders.
This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you visit our website, communicate with us, submit inquiries, book appointments, participate in promotional campaigns, or use any of our healthcare and wellness services.
By accessing our website or providing your personal information to us, you consent to the practices described in this Privacy Policy.
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1. Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Full Name
- Contact Number
- Email Address
- Postal Address
- Date of Birth
- Gender
- Appointment Details
- Treatment Preferences
- Health-related information voluntarily shared by you
- Communication records through phone calls, WhatsApp, email, website forms, social media platforms, and other communication channels
We may also automatically collect certain technical information when you visit our website, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Date and Time of Access
- Website Usage Data
- Cookies and Similar Technologies
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2. Purpose of Collecting Information
Your information may be collected and used for the following purposes:
- Scheduling appointments and consultations
- Responding to inquiries and service requests
- Providing healthcare, wellness, and treatment-related information
- Delivering customer support
- Improving patient experience and service quality
- Sending appointment confirmations and reminders
- Providing information about our therapies, treatments, wellness programs, and healthcare services
- Conducting internal administrative and operational activities
- Complying with applicable legal and regulatory requirements
- Protecting the safety, rights, and legitimate interests of patients, visitors, and the Hospital
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3. Marketing Communications
With your consent or where permitted by applicable law, we may contact you through:
- Phone Calls
- WhatsApp Messages
- SMS
- Email
- Social Media Platforms
Such communications may include information regarding:
- Ayurveda Treatments
- Siddha Treatments
- Health Camps
- Wellness Programs
- Seasonal Offers
- Educational Health Content
- Hospital Announcements
You may opt out of receiving promotional communications at any time by contacting us.
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4. Data Protection and Security
Santhigiri Ayurveda and Siddha Hospital implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.
While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.
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5. Disclosure of Information
We do not sell, rent, trade, or commercially exploit personal information provided by our patients or website visitors.
We may disclose information only under the following circumstances:
- To authorized healthcare professionals involved in patient care
- To service providers assisting us in operating our services
- When required by applicable law, court order, or governmental authority
- To protect the rights, safety, and security of the Hospital, patients, staff, or the public
- During business restructuring, merger, acquisition, or legal compliance processes
Any such disclosures shall be limited to the extent reasonably necessary.
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6. Third-Party Services
Our website, advertisements, and communication channels may contain links to third-party websites, applications, or services.
Santhigiri Ayurveda and Siddha Hospital is not responsible for the privacy practices, content, or security policies of such third-party platforms. Users are encouraged to review the privacy policies of those external services before providing personal information.
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7. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Enhance user experience
- Improve website functionality
- Understand visitor behavior
- Measure website performance
- Improve marketing effectiveness
Users may manage cookie preferences through their browser settings.
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8. Retention of Information
Personal information will be retained only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce applicable agreements.
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9. Children's Privacy
Our website and services are not intended for children without the involvement of a parent or legal guardian. Where applicable, information concerning minors will be handled in accordance with applicable legal and ethical healthcare standards.
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10. Changes to This Privacy Policy
Santhigiri Ayurveda and Siddha Hospital reserves the right to update, revise, or modify this Privacy Policy at any time without prior notice.
Any changes will become effective immediately upon publication on the website. Continued use of our website or services following any modifications constitutes acceptance of the revised Privacy Policy.
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11. Contact Information
For questions, concerns, requests, or feedback regarding this Privacy Policy or the handling of personal information, please contact:
Santhigiri Ayurveda and Siddha Hospital
34, Aurobindo Street
Puducherry – 605001
India
Phone: +91 413 2225898
WhatsApp: +91 9585535898
Website: www.santhigiri-ayurveda.com
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By using our website, submitting forms, contacting us, booking appointments, or availing our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.